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How can we help you?

Answers to the most frequent questions, and a form to reach our support team.

FAQ

Frequently asked questions

How much does a ride with Roby cost?
The fare appears as soon as you confirm your destination, before you order. It corresponds to the official meter price plus a service fee, in line with Wilaya rules, which pays the driver who comes to pick you up. The fare is confirmed by your driver: no negotiation, no surprises.
How do I pay for my ride?
At the end of the ride, the choice is yours: in cash, or from your phone, even when there is no network thanks to offline payment.
What's the difference between a petit taxi and a grand taxi?
Depending on where you are and where you're going, the app offers a petit taxi (city trips) or a grand taxi (intercity trips or more passengers). You choose when ordering.
Can I book a taxi in advance?
Yes. You can schedule a ride up to fourteen days ahead, and no later than one hour before departure. The taxi search starts 15 to 45 minutes before the scheduled time depending on the pick-up location.
Who are the Roby drivers?
Exclusively official taxi drivers: identified, authorized by the Wilaya, holding a trust permit and a professional card. You are insured throughout the trip.
How do I become a Roby driver?
Sign up at registerdrivers.roby.taxi with your trust permit and official documents. An administrator in your city will contact you to complete your file and validate your registration.
In which cities is Roby available?
Roby is currently available in Marrakech, Casablanca and Agadir. Other cities across the Kingdom may be reactivated as demand grows.
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Want to delete your Roby account? It's very simple: use the contact form above, stating the mobile number and email address of your account, so we can identify you.

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