General Terms of Use

These general terms of use (the “Terms”) govern access to the ROBY Technologies platform and its use by passengers and authorised transport professionals. They define the role of ROBY Technologies and the rules applicable to accounts, connections between users, transport services, payments, safety, data protection, and users’ rights and obligations.

The Platform is operated by ROBY® Technologies, a limited liability company with share capital of 50,000 dirhams, whose registered office is at 474, Office 13, Sidi Ghanem Industrial District, 40000 Marrakech, Morocco, registered with the Commercial Register of the Marrakech Court under number 89879, tax identification number 26058229, business tax number 64000465, and contactable via the contact form, hereinafter “ROBY Technologies” or “ROBY”.

Acceptance of the Terms when an account is created or when the Terms are updated forms an electronic contract between the User and ROBY. Users are invited to read them carefully and retain a copy.

The Privacy Policy, the terms applicable to certain payment methods, the rules governing promotional offers and any special terms applicable to specific services supplement these Terms. In the event of conflict, the special terms prevail solely for the service concerned.

These Terms are drawn up in accordance with Moroccan law, including:

the Dahir forming the Code of Obligations and Contracts;
Law No. 31-08 laying down consumer-protection measures;
Law No. 53-05 on the electronic exchange of legal data, as amended;
Law No. 43-20 on trust services for electronic transactions;
Law No. 09-08 on the protection of individuals with regard to the processing of personal data;
Law No. 103-12 on credit institutions and similar bodies, as amended and supplemented.

These Terms form the common framework of the Platform. Where ROBY is offered in another country, they are supplemented by local terms specifying, in particular, the contracting entity, authorised transport categories, fare rules, payment methods, users’ rights, Drivers’ obligations and the competent courts.

The mandatory provisions of the country in which the Service is offered prevail over any incompatible provision of these Terms.

Article 1. Purpose of the platform and role of ROBY

1.1 Connecting Passengers and Drivers

ROBY provides a digital platform through which a Passenger may search for, book and, depending on the available features, pay for a transport service performed by an authorised professional Driver. The Platform may be accessed through mobile applications, websites and related services.

For the purposes of these Terms:

“Passenger” means the User who requests or receives a transport service;
“Driver” means the authorised professional who uses the Platform to offer that service;
“Ride” means a transport request made through the Platform;
“Service” means the transport service performed by the Driver;
“User” means, as the case may be, the Passenger or the Driver;
“Platform” means all applications, websites, interfaces and digital services operated under the ROBY brand.

The transport service is performed by the Driver in accordance with their professional status, the authorisations applicable to their transport category and the applicable regulations.

1.2 Formation of the Transport Contract

ROBY exclusively connects Passengers with professional Drivers whose identity, vehicle, authorisations and affiliation with a legally recognised transport activity have been checked in advance using the means available to the Platform.

Where one or more authorised Drivers accept a request, the Passenger may freely choose one of them when this feature is offered.

For a Ride performed by a taxi, confirmation of the booking forms the transport contract with the professional Driver acting under the approval, licence or operating authorisation attached to the taxi concerned and, depending on the applicable legal structure, on behalf of the approval holder, owner or authorised operator of the vehicle.

The taxi approval, licence or operating authorisation must have been issued, recognised or validated by the territorially competent administrative authority, including the relevant wilaya, prefecture or province. Where the approval holder or vehicle owner entrusts operation of the vehicle to a Driver, that relationship must be lawful, verifiable and compliant with the rules laid down by the competent authorities.

The taxi Driver must personally hold a valid driving licence and the trust permit, professional card or any equivalent document required by the competent authority. The approval or authorisation attached to the vehicle does not replace the personal authorisations required of the Driver.

For a Ride performed by a tourist transport vehicle, the transport contract is formed with the legally authorised tourist transport company or operator to which the vehicle and Driver are affiliated. The vehicle, operating company and Driver must hold all authorisations, licences, insurance policies, professional cards and documents required for that category of activity.

ROBY facilitates the connection, booking, communication and, where applicable, payment. Unless expressly stated otherwise, ROBY does not itself perform the transport service.

ROBY is neither the holder of the taxi approval, nor the owner or operator of the vehicle, nor the Driver’s employer, nor a tourist transport undertaking, except where a separate activity is expressly presented as being provided by ROBY or by an identified group company holding all required authorisations.

The Platform is not intended to connect Passengers with private individuals driving private vehicles, with Drivers lacking the required authorisations, or with vehicles illegally carrying on a regulated passenger-transport activity.

Registration on the Platform, validation of an account or acceptance of these Terms creates no transport authorisation and cannot regularise a prohibited activity or an activity carried on without approval, licence, trust permit or administrative authorisation.

These Terms replace no administrative authorisation and cannot alter the powers of wilayas, prefectures, provinces, local authorities, departments of the Ministry of the Interior, transport authorities or any other competent authority.

1.3 Status and Authorisation of Drivers

Drivers using ROBY must belong to a category of professional passenger transport legally recognised in the territory where the Ride is performed.

A taxi Driver uses the Platform in connection with a taxi holding a valid approval, licence or operating authorisation issued or recognised by the territorially competent authority. Depending on the local arrangements, that approval or authorisation may be held by the owner, the approval holder or the vehicle operator, who lawfully entrusts operation to the Driver.

The taxi Driver must be personally authorised to drive and operate the taxi concerned. In particular, the Driver must hold a valid driving licence, a trust permit, a professional card or any equivalent document required by the wilaya, prefecture, province or other competent authority.

A tourist transport Driver uses the Platform through a duly authorised tourist transport company or operator. The Driver must be lawfully affiliated with that company or operator, drive a vehicle declared and authorised for that activity, and hold the permits, cards and professional qualifications corresponding to their role.

The Driver must be able to provide evidence at any time of:

their identity;
their driving licence;
their trust permit, professional card or any equivalent authorisation;
the approval, licence or operating authorisation corresponding to the transport category concerned;
their lawful relationship with the approval holder, owner or authorised operator of the vehicle;
their authorisation to use the declared vehicle;
the vehicle’s registration, roadworthiness inspection and insurance;
for tourist transport, the affiliation of the Driver and vehicle with a legally authorised company or operator.

ROBY may refuse, suspend or close the account of any Driver who fails to provide the requested supporting documents, whose documents are expired, inaccurate or inconsistent, or whose connection with the vehicle, approval, holder or operator cannot be established.

The Driver must immediately inform ROBY of any change, expiry, suspension, withdrawal or loss affecting their driving licence, trust permit, professional card, approval or operating authorisation, insurance, vehicle or affiliation with the holder or authorised operator.

The suspension or withdrawal of an approval, authorisation, trust permit or professional card immediately prohibits use of the Platform to receive or perform Rides.

Drivers remain responsible for organising and performing the Service within the limits of the applicable regulations, their authorisations, the booking details and the rules required for the fair and safe operation of the Platform.

These Terms do not, in themselves, create any employment contract, joint venture, association or general agency relationship between ROBY and a Driver. Any such classification remains subject to mandatory applicable provisions and to the actual conditions under which each activity is carried on.

Article 2. User account, verification and security

2.1 Creating and Using an Account

The User must be at least eighteen years old, have legal capacity to enter into a contract and provide accurate, complete and up-to-date information.

The account is strictly personal. It may not be assigned, rented, sold, lent or shared.

The User must protect their telephone, login details, access codes and authentication methods. The User must immediately inform ROBY of any unauthorised use of the account, loss of the telephone or change of number.

ROBY may request any verification reasonably necessary to identify the User, secure the Platform, prevent fraud, comply with payment rules or process a complaint.

Checks relating to an account or payment method may also be carried out by an authorised payment service provider in accordance with its own terms.

2.2 Conditions Specific to Driver Accounts

Before any connection with a Passenger, the Driver must provide the documents corresponding exactly to their category of activity and keep them valid throughout their use of the Platform.

Depending on the circumstances, these documents may include:

a valid identity document;
a valid driving licence appropriate to the vehicle used;
a trust permit, professional card or any equivalent document required;
authorisation to carry on or operate the relevant activity;
the vehicle registration certificate and vehicle documents;
a certificate of insurance covering the activity carried on;
the vehicle’s roadworthiness inspection certificate;
the authorisation of the owner, operator or approval holder where the Driver is not acting in their own name;
any other document required by law or reasonably necessary to verify the Driver.

The documents required for a taxi are not necessarily the same as those required for a tourist transport vehicle.

ROBY may verify documents with the competent authorities or bodies where such verification is legally possible.

The Driver must immediately inform ROBY of any expiry, change, suspension, restriction or loss of an authorisation, permit, insurance policy or mandatory document.

The Driver must immediately stop using the Platform when no longer legally authorised to provide the Service.

ROBY’s validation of an account does not transfer to ROBY the Driver’s responsibility for keeping their documents, vehicle and activity compliant with the regulations.

2.3 Security and Assistance

ROBY implements reasonable verification, assistance and security measures, but cannot guarantee the identity, reliability or conduct of every User or eliminate all risks inherent in passenger transport.

Before entering the vehicle, the Passenger must, as far as reasonably possible, check that the information displayed in the application matches the person and vehicle that arrive, including:

the Driver’s name;
their photograph;
the make or model of the vehicle;
its registration number;
its transport category.

Any inconsistency must be reported to ROBY. The Passenger must not enter a vehicle or agree to be transported by a person who does not match the information displayed.

In the event of an emergency, accident, assault or immediate threat, the User must first contact the competent public emergency services.

Where available, the Platform’s assistance features may facilitate opening the telephone dialler, reporting an incident or sharing Ride information with a chosen contact.

They do not replace public emergency services. Their operation may depend on the telephone, network connection, geolocation and permissions granted by the User.

2.4 Communications and Personal Data

ROBY may send messages essential to account management, security, performance of the Service and payment processing by notification, SMS, telephone call or email.

Commercial communications are sent in accordance with the User’s choices and applicable regulations. An opt-out facility is provided where required.

Personal data, including identity, location, Ride, vehicle, payment, communication and assistance data, are processed in accordance with the Privacy Policy and Moroccan Law No. 09-08.

Messages exchanged through the Platform may be retained and analysed where necessary for security, complaint handling, fraud prevention or the defence of ROBY’s or Users’ rights.

Telephone calls may be recorded only if the persons concerned are informed in advance and if the recording is based on an appropriate legal ground.

The Privacy Policy specifies, in particular, the purposes of processing, the categories of data collected, the recipients, retention periods, any data transfers and the procedures for exercising rights of access, rectification and objection provided for by law.

Article 3. Rules applicable to services

3.1 Price and Ride Confirmation

Before confirmation, the Platform displays the price, an estimated price or the calculation method applicable to the relevant transport category.

For taxis, the price and its calculation comply with official fares, the mandatory use of the taximeter where required and the applicable local rules.

For tourist transport, the price is determined in accordance with the regulations, the booking terms and, where applicable, the terms of the authorised company performing the Service.

Surcharges, tolls, waiting time or other fees are payable only if provided for by law or clearly indicated before the booking or before they are incurred.

Before confirming a request, the Passenger may review the essential characteristics of the Service, useful information about the transport provider, the total price or its calculation method, known additional fees, payment and performance arrangements, the main cancellation rules and the scheduled date or time.

The Platform allows the Passenger to review and, where necessary, correct the request before final confirmation.

The Driver may not demand an unauthorised amount, impose an unannounced surcharge or request a price different from that resulting from the applicable fare rules.

Any obvious error, change of destination, request for an additional stop or special circumstance affecting the price must be handled transparently and, where the feature exists, recorded in the Platform.

3.2 Driver Obligations

A. Account, Identity and Authorisations

The Driver undertakes to:

use only their own account, identity and the vehicle validated by ROBY;
never lend, rent, assign or share their account;
never allow another person to perform a Ride in their place;
never use another Driver’s identity, documents, authorisations or declared vehicle without ROBY’s prior validation and without complying with the regulations;
hold and maintain all authorisations, insurance policies, capabilities and qualifications required for their transport category;
provide, at the request of ROBY or the competent authorities, the supporting documents needed to verify their activity;
immediately report any change concerning their identity, vehicle, insurance, professional status or authorisations.

Temporary replacement of a Driver, a change of vehicle or use of a replacement vehicle is permitted only after validation by ROBY and in compliance with the regulations.

B. Going Online, Accepting and Cancelling Rides

Subject to the obligations specific to their profession and local regulations, the Driver remains free to go online or offline on the Platform and to accept or refuse a new request.

Once a Ride has been accepted, the Driver undertakes to perform it seriously and diligently.

After acceptance, the Driver may cancel the Ride only for a legitimate reason, including:

a risk to their own safety or that of the Passenger;
a material or regulatory impossibility;
a breakdown or incident affecting the vehicle;
a material error in the booking information;
the Passenger’s absence after expiry of the applicable waiting time;
threatening, violent, fraudulent or manifestly dangerous behaviour;
an event of force majeure.

The Driver must not accept a Ride without genuinely intending to perform it, repeatedly make unjustified cancellations, ask the Passenger to cancel in their place or artificially cause a cancellation to avoid fees or circumvent Platform rules.

Refusal or cancellation of a Ride may not be based on a discriminatory ground prohibited by law.

C. Vehicle Checks Before Starting Work

Before going online and throughout the period of activity, the Driver must ensure that the vehicle:

is the vehicle declared and displayed in the Platform;
is clean, maintained and in visibly good working order;
has the safety equipment required by law;
complies with roadworthiness inspection and insurance obligations;
has no visible defect liable to compromise safety or the reasonable comfort of occupants;
can carry the declared number of persons without exceeding its authorised capacity;
displays a legible registration plate matching the recorded information.

The Driver must not perform a Ride using a vehicle that they know, or reasonably ought to know, presents a serious safety risk.

D. Performing the Ride

The Driver undertakes to:

travel diligently to the stated pickup location while complying with traffic rules;
verify, without collecting excessive data, that the correct Passenger is being picked up;
comply with the confirmed destination and any changes duly requested by the Passenger;
follow a coherent and safe route suited to traffic conditions;
avoid any unjustified detour;
inform the Passenger when a significant detour is necessary because of traffic, roadworks, a road closure, a safety risk or an instruction from the Passenger;
operate the taximeter where required by law and never manipulate it fraudulently;
never conceal, alter or falsify the price, route, duration, distance or status of the Ride;
accurately record in the Platform the payment method actually used and the sums actually collected;
provide a receipt or supporting document where required by law or by the feature offered;
drop off the Passenger at a permitted and reasonably safe location.

The Driver must never abandon a Passenger in a manifestly dangerous location unless continuing the Service has become impossible or dangerous. In that event, the Driver must, insofar as reasonably possible, seek a safe solution and report the incident to ROBY.

E. Driving and Safety

The Driver must comply with the Highway Code and all rules applicable to their activity.

In particular, the Driver is prohibited from:

driving under the influence of alcohol, drugs or any substance incompatible with safe driving;
driving while fatigued to a degree that compromises safety;
handling a telephone while the vehicle is moving;
writing or reading messages while driving;
driving aggressively, dangerously or with manifest recklessness;
exceeding the vehicle’s authorised capacity;
transporting persons or items prohibited by law;
disabling or circumventing safety equipment;
smoking or vaping in the vehicle during the Ride where prohibited or liable to inconvenience the Passenger.

Any telephone, navigation system or Platform use must be through a suitable mount and under conditions permitted by law. Any operation requiring particular attention must be performed while stationary.

Within the limits of their responsibilities, the Driver must ensure compliance with seat-belt requirements and the rules governing the transport of children.

F. Third Parties on Board

The Driver must not transport any person unrelated to the Service during a Ride, except:

where that person’s presence is authorised or required by law;
where it is necessary to assist a person;
where it has been clearly disclosed to and accepted by the Passenger, provided that such presence remains legally permitted.

The Passenger’s consent can never make lawful a situation prohibited by law.

G. Respect, Non-Discrimination and Conduct

The Driver must treat Passengers with respect, courtesy and professionalism.

The following are prohibited in particular:

insults, threats, intimidation and violent conduct;
psychological or sexual harassment;
gestures, comments or propositions of a sexual nature;
humiliating, intrusive or inappropriate comments;
any discrimination based on a ground prohibited by law;
any pressure intended to obtain payment, a tip, a favourable rating or cancellation of a Ride;
any unjustified personal contact after completion of the Service.

The Driver must respect the Passenger’s peace and privacy and avoid any conversation, audio content or conduct that is manifestly inappropriate.

H. Vulnerable Persons and Special Needs

The Driver must provide reasonable assistance to elderly persons, pregnant women, persons who are ill, persons with disabilities and Passengers who have reported a special need, within the limits of the Driver’s abilities, the vehicle’s characteristics and safety rules.

The Driver may not impose an unauthorised surcharge because of a disability, reduced mobility, medical equipment or the presence of a legally permitted assistance animal.

Where a specially adapted vehicle has been booked, the Driver must check before going online that the declared equipment is available, operational and safe to use.

I. Personal Data and Confidentiality

Passenger information may be used only to:

prepare for or perform the Ride;
ensure personal safety;
handle a complaint or incident;
return a forgotten item;
comply with a legal obligation.

The Driver must not:

retain the Passenger’s contact details beyond what is necessary;
use their data for personal, commercial or other purposes unrelated to the Service;
disclose their information to a third party without a lawful basis;
publish information, photographs, videos or screenshots relating to a Passenger or Ride;
photograph, film or record a Passenger without an appropriate legal basis and without complying with applicable information obligations;
contact the Passenger after the Ride for a personal, commercial or unjustified reason.

Use of a dashboard camera or any recording device is subject to Law No. 09-08, any formalities required by the CNDP and clear information being provided to the persons concerned.

J. Incidents, Checks and Cooperation

As soon as safety conditions permit, the Driver must report to ROBY:

any accident occurring during a Ride or directly related to it;
any assault, threat or serious altercation;
any intervention by the police or another authority;
any breakdown that prevented or interrupted a Ride;
any injury or medical emergency;
any serious suspicion of fraud;
any loss or unauthorised use of the Driver’s account;
any item left in the vehicle;
any situation liable to affect User safety or incur ROBY’s liability.

The Driver must respond in good faith to ROBY’s justified requests concerning a Ride, complaint, document check, payment or incident.

Within the limits permitted by law, the Driver must preserve material useful for understanding the incident and must not falsify, delete or alter evidence.

K. Professional Obligations

The Driver remains responsible for:

their tax, social security, accounting and administrative obligations;
issuing invoices or supporting documents for which they are responsible;
paying their taxes, contributions and charges;
complying with the rules specific to their transport category;
ensuring that their activity complies with their authorisations.

Serious breaches liable to result in immediate suspension of the account include account sharing, use of false documents, Driver substitution, dangerous driving, driving under the influence of prohibited substances, violence, harassment, discrimination, fraud, extortion of payment, deliberate diversion of a Ride outside the Platform and concealment of a serious accident.

3.3 Passenger Obligations

The Passenger undertakes to:

provide accurate information about the pickup location, destination, number of Passengers, luggage and special needs;
be present at the agreed place and time;
check the vehicle and Driver before entering the vehicle;
comply with cancellation and no-show rules;
behave respectfully towards the Driver and other occupants;
wear a seat belt where available and required;
comply with statutory safety instructions;
supervise minors and persons for whom they are responsible;
not dangerously distract the Driver;
not ask the Driver to break the law, exceed the speed limit, stop where prohibited or transport prohibited persons or goods;
not smoke or vape in the vehicle without permission or where prohibited;
not damage, deliberately soil or otherwise harm the vehicle;
not engage in violent, threatening, discriminatory or sexually inappropriate conduct;
not make a fraudulent payment or abusively dispute an amount validly due;
pay the price and fees validly due using the selected method.

Any charge requested for damage or exceptional cleaning must be reasonable, substantiated and handled in accordance with the procedure announced by ROBY.

3.4 Communications Between Driver and Passenger

Communications between the Driver and Passenger must remain limited to:

preparing for and performing the Service;
personal safety;
handling a complaint;
returning a forgotten item.

Users must use respectful language and refrain from any unlawful, threatening, discriminatory, insulting, intrusive or sexual message.

Any unjustified, intrusive or repeated contact after the Service may be regarded as harassment and result in restriction, suspension or closure of the account.

Where a temporary-number system or integrated communication tool is offered, Users should use it in preference to sharing their personal contact details.

3.5 Ratings and Reports

Where the feature is offered, the Driver and Passenger may rate the Ride and report an incident.

Ratings must be honest, relevant and based on the actual Ride experience.

It is prohibited to:

threaten a User in order to obtain a favourable rating;
offer payment or any benefit in exchange for a rating;
publish a deliberately false accusation;
use the rating as a means of harassment or discrimination;
artificially manipulate the rating system.

ROBY may remove a rating that is manifestly fraudulent, abusive, unrelated to the Service or contrary to law.

An unfavourable rating does not automatically lead to suspension of an account. ROBY takes into account the seriousness, repetition, consistency and reliability of reports.

Article 4. Fees, credits, payments and refunds

4.1 Fees Payable by Drivers

ROBY may charge the Driver licence, subscription or Platform-use fees. Their amount, calculation basis and applicable taxes are displayed in the Driver area or in pricing terms available before they take effect.

Any change in pricing is announced within a reasonable period, applies prospectively and allows the Driver to stop using the service concerned if the Driver does not accept it.

Unless a different rule is clearly displayed, fees associated with a Ride are reserved when the Ride is confirmed and debited when the Ride is reported as completed.

If the Ride is not performed, the reserved amount is released following verification.

If the Passenger fails to appear, the Driver must use the designated function and provide, where requested, the information necessary to verify the situation.

4.2 Driver Credits

Credits displayed in the Driver’s account are used exclusively to pay amounts owed to ROBY. They are not a bank account, payment account, savings product or interest-bearing remuneration.

Payment transactions or the holding of funds constituting a regulated activity are handled by a duly authorised provider in accordance with the contractual and technical arrangements indicated in the Platform.

The Driver must have sufficient credit to access Ride requests where this mechanism is activated.

Where a Ride is paid in cash, the portion due to ROBY may be debited from the Driver’s credit. The Driver acknowledges that collecting the Ride price in cash does not extinguish the fees due for use of the Platform.

If a negative balance arises, including as a result of cash-paid Rides, a payment cancellation, a chargeback or a justified adjustment, the Driver must settle the amount due within two calendar days.

ROBY may restrict access to new requests until the balance is settled, after informing the Driver, except where an immediate measure is necessary to prevent fraud.

Every movement affecting the credit must be recorded in the account history with its nature, date and amount.

4.3 Payment for Services

The Passenger pays the Driver directly or uses one of the payment methods offered in the Platform.

Where electronic payment is available, it is processed by an authorised payment service provider.

ROBY acts solely in the role indicated before payment, for example as a technical provider, collection agent or beneficiary of its own fees. ROBY does not itself provide a regulated payment service without the required authorisation.

Availability, remittance, refund and dispute time frames may depend on the payment provider, bank, payment method used and security checks.

The principal applicable conditions are brought to the User’s attention in the Platform or in the terms of the relevant provider.

4.4 Cancellations, Chargebacks and Adjustments

The cancellation, no-show and refund rules displayed at the time of booking apply to the Ride concerned.

Refunding a licence fee reserved for a Ride that was not performed may require verification and take place within the announced period, which may not exceed thirty days, except in circumstances beyond ROBY’s control or where a different period is imposed by law or the payment provider.

For a transport service to be supplied on a specific date or at a specific frequency, the special rules in Article 42 of Law No. 31-08 apply.

The general right of withdrawal applicable to certain distance contracts therefore does not automatically replace the Ride cancellation conditions. Those conditions must be displayed before confirmation, without prejudice to any mandatory provision or more favourable condition for the Passenger.

Where a payment, top-up or credited amount is cancelled, disputed or charged back by a bank, card issuer or payment service provider, ROBY may:

correct the corresponding entry;
debit the relevant credit;
temporarily suspend use of the payment method;
demand repayment of an amount unduly retained.

The User is informed of the adjustment and may dispute it with ROBY, unless the law, an investigation, an authority’s decision or a security requirement makes it necessary to defer that information.

4.5 Remaining Balance, Promotions and Taxation

After a Driver account is closed, any monetary balance that is actually refundable, less definite, substantiated and payable amounts owed to ROBY, is returned on request by bank transfer within ten business days of receipt of a complete file.

No refund is made in cash.

Promotional bonuses that do not correspond to funds paid by the User are non-refundable, non-transferable and not convertible into cash.

Unclaimed balances are retained or handled in accordance with mandatory applicable time limits and rules. They do not automatically become ROBY’s property.

ROBY may offer promotions, discounts, loyalty programmes or referral programmes under rules communicated before use.

ROBY may suspend or withdraw a benefit obtained through error, fraud or breach of the offer rules, following reasonable verification.

Each Driver remains responsible for their tax, social security, accounting and invoicing obligations. ROBY remains responsible for its own tax obligations.

Article 5. Fair use, content, intellectual property and accounts

5.1 Prohibited Uses

In particular, it is prohibited to:

commit or facilitate any unlawful, dangerous, fraudulent or discriminatory act or any act infringing the rights of others;
impersonate another person, create false accounts, transfer an account or use another person’s account;
use false or altered documents;
accept a Ride without intending to perform it;
arrange a fictitious Ride;
request a fictitious cancellation;
encourage a User to continue outside the Platform a Ride already booked in order to avoid applicable fees or rules;
manipulate the price, geolocation, route, distance, duration or status of a Ride;
misuse payment, top-up, refund, bonus or chargeback mechanisms;
use unauthorised software, scripts, devices, modifications or third-party services to disrupt or abusively automate the Platform;
extract data on a large scale;
access ROBY’s systems without authorisation;
distribute malicious code;
circumvent a security measure;
publish content that is unlawful, misleading, abusive or infringes another person’s privacy, image rights or intellectual property.

Where a Ride actually performed has escaped the applicable fees because of established fraud, manipulation or collusion, ROBY may charge only the fees that would normally have been payable, without prejudice to any other remedies available by law.

5.2 User Content

The User retains ownership of photographs, comments, documents and other content submitted by the User.

For the period required to provide the service and in the territories where it is operated, the User grants ROBY a non-exclusive, royalty-free licence to host, reproduce, technically adapt and display that content solely in order to:

operate the Platform;
verify accounts;
ensure security;
handle complaints;
prevent fraud;
improve features;
defend the rights of ROBY or Users.

Any advertising use that makes a person identifiable is subject to separate authorisation where required by law.

ROBY may remove content that is unlawful, dangerous, fraudulent or contrary to these Terms.

5.3 ROBY’s Intellectual Property

The Platform, its software, databases, interfaces, algorithms, texts, graphic elements, trademarks, logos and content belong to ROBY or its licensors.

ROBY grants the User a personal, limited, non-exclusive, non-transferable and revocable licence to use the Platform in accordance with these Terms.

Except where mandatorily permitted by law, it is prohibited to:

reproduce, sell or license all or part of the Platform;
decompile, disassemble or reverse engineer it;
copy a database or a substantial part of one;
create a competing service using protected elements of the Platform;
remove or alter any proprietary notice.

5.4 Account Suspension, Review and Closure

ROBY may conduct a review and take temporary or permanent action where it has reasonable evidence indicating:

fraud or attempted fraud;
a safety risk;
a serious or repeated breach of these Terms;
the loss or expiry of an authorisation;
use of the account by a third party;
a legal obligation or request from an authority;
a definite and payable debt;
a threat to the security or operation of the Platform.

Depending on the seriousness of the situation, ROBY may:

issue a warning;
request explanations or documents;
restrict certain features;
temporarily suspend the account;
suspend access to new Rides;
permanently close the account;
transmit necessary information to the competent authorities where legally required or permitted to do so.

The measure must be proportionate to the nature, seriousness and recurrence of the facts.

Where compatible with security, the investigation and the law, the User is informed of the principal reason and may submit observations via the contact form.

In the event of an immediate safety risk, identity theft, a false document, violence, driving under the influence of prohibited substances or serious fraud, ROBY may suspend the account without notice, subject to subsequent review.

The User may close the account through the application or by email.

Closure does not extinguish obligations, payments, claims or rights arising before it takes effect.

ROBY retains only the data required for the periods specified in the Privacy Policy and by law.

An account inactive for more than three years may be closed after prior notice, subject to the proper handling of any remaining balance.

Article 6. Liability, amendment of the terms and disputes

6.1 Availability and Liability

ROBY provides the Platform with reasonable care but does not guarantee permanent, error-free or uninterrupted operation.

Maintenance operations, network incidents, technical constraints, authority decisions or force majeure events may affect its availability.

ROBY implements reasonable measures to restore the service and protect the data and transactions for which it is responsible.

The Driver or relevant transport company remains responsible for:

performing the Service;
the vehicle;
driving;
Passenger safety within the limits of its obligations;
the regulatory compliance of its activity;
damage arising from its professional activity.

ROBY is not liable for damage resulting exclusively from:

the conduct of a User or third party;
inaccurate information provided by a User;
a User’s breach of these Terms;
a network failure or external service not controlled by ROBY;
an event of force majeure.

ROBY nevertheless remains liable for its own faults and for obligations mandatorily imposed on it by law.

No provision of these Terms excludes or limits liability that cannot lawfully be excluded or limited, including in the event of wilful misconduct, gross negligence, personal injury attributable to ROBY or infringement of a consumer’s mandatory rights.

In all other cases and to the fullest extent permitted by law, only direct, certain and foreseeable damage caused by a proven breach by ROBY may give rise to compensation.

The professional Driver indemnifies ROBY against third-party claims directly caused by the Driver’s transport activity, the absence or loss of their authorisations, use of an undeclared vehicle or a culpable breach of these Terms, except where the claim results from ROBY’s own fault.

This indemnity is limited to loss and reasonable costs that are actually substantiated.

6.2 Third-Party Services and Content

The Platform may integrate maps, navigation systems, payment methods, links, advertisements or services provided by third parties.

Those third parties remain responsible for their products, content and own terms.

ROBY remains responsible for selecting, contracting with and integrating its service providers to the extent provided by law.

The presence of an advertisement, link or third-party service in the Platform does not necessarily constitute a recommendation or guarantee by ROBY concerning the advertiser or its offer.

6.3 Amendment of the Terms

ROBY may amend the Terms to reflect legal, regulatory, technical, pricing, operational or functional developments.

The new version is published in the Platform with its effective date.

Any material amendment is brought to the User’s attention within a reasonable period before it takes effect.

Where required by law or by the nature of the amendment, fresh express acceptance is obtained.

Amendments have no retroactive effect on a Ride already confirmed.

A User who refuses an amendment may stop using the service concerned and request closure of the account, subject to settlement of pending transactions.

6.4 Governing Law and Dispute Resolution

Where the Service is offered in Morocco by ROBY Technologies, these Terms are governed by Moroccan law.

Consumer Passengers benefit in particular from:

the information obligations applicable to electronic contracts;
protection against terms creating a significant imbalance;
the rights provided for by Articles 15 et seq. of Law No. 31-08;
all other mandatory provisions that are favourable to them.

Where a Service is offered in another country, the local law and terms identified before booking apply.

No choice of law or jurisdiction may deprive a consumer of mandatory protections to which the consumer is entitled in their country of residence or the country in which the Service is performed.

In the event of a complaint, the User must first contact ROBY via the contact form, describing the facts, the Ride concerned, any supporting documents and the remedy sought.

ROBY endeavours to provide a reasoned response within a reasonable period.

If no amicable resolution is reached, the dispute falls within the jurisdiction of the courts designated by the applicable jurisdiction rules.

In Morocco, in accordance with Article 202 of Law No. 31-08, a consumer Passenger may, in particular, bring proceedings, at their choice, before the court of their domicile or residence, or the court for the place where the event causing the damage occurred.

For exclusively business-to-business disputes entered into with ROBY Technologies in Morocco, the parties expressly agree, in accordance with Article 12 of Law No. 53-95 establishing commercial courts, that the Commercial Courts of Rabat shall have territorial jurisdiction, subject to public-policy rules and any contrary mandatory provision.

6.5 General Provisions and Contact

If any provision of these Terms is declared void, unlawful or unenforceable, the remaining provisions remain in force.

Failure by ROBY or a User to exercise a right immediately does not constitute a waiver of that right.

ROBY Technologies may assign or transfer the contract as part of a reorganisation, merger, contribution, transfer of business or transfer of the Platform, provided that the User is informed and the User’s mandatory rights are not reduced.

The User may not transfer their account or rights without the prior written consent of ROBY Technologies.

The version intended for consumers is accompanied by an Arabic translation in accordance with Article 206 of Law No. 31-08.

Headings and subheadings are inserted for ease of reading and do not affect the interpretation of the Terms.

ROBY® Technologies
Limited liability company with share capital of 50,000 dirhams
Registered office: 474, Office 13, Sidi Ghanem Industrial District, 40000 Marrakech, Morocco
Commercial Register of the Marrakech Court: 89879
Tax identification number: 26058229
Business tax number: 64000465
Contact: contact form on roby.taxi

General Terms of Use of the ROBY Technologies Platform