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Privacy Policy roby taxi EN

Privacy Updated on February 22 2022


ROBY undertakes that the collection and processing of your data, carried out from the https://www.roby.taxi site or applications, comply with the General Data Protection Regulations (RGPD) and with the Data Protection Act.


Personal data collected

ROBY, as data controller within the meaning of the GDPR, limits the collection of personal data to adequate, relevant and strictly necessary data for the marketing of our services and the management of the commercial relationship.

Two types of data are collected by ROBY:

Personal data that you provide to us when you register on our website and / or on our mobile applications. They are mandatory for the reservation and management of the races you order; failure to provide this data may result in the inability to offer our services to you.
Personal data relating to the trips requested or carried out (date, departure addresses, arrival area, rating assigned to the service, etc.) and their invoicing. They are mandatory and relevant to ensure a high level of quality of service to our customers.

Use of your location data in the background in the roby.taxi app.


Roby.taxi requires your location data in the background and location fine, so that you can see the taxi as it approaches and so that the driver can reach your location when the journey is in progress and as quickly as possible. Outside of a journey your location and/or geolocation is not shared.

Fine tracking is used to calculate the most accurate fare to comply with Moroccan regulations.

If you do not enable theses features, we are sorry but the application will not work.


Roby.taxi requires your location data in the background to allow the customer to see which taxis are actually active around them.
Your location is also shared so that the customer can see your taxi as they approach.

Your location is not shared when you leave the application.

Fine tracking is used to let your customer know your Fine location as they approach your vehicle.

If you do not enable theses features, we are sorry but the application will not work.

ACCESS_FINE_LOCATION: To offer the client a precise rate and price of neighbourhood in each city of Morocco. We ask for this location because there are different rates and price depending on the neighborhood. 

ACCESS_COARSE_LOCATION: Respect the Moroccan regulations. There are small and large taxis with different rates allowed per city. Mandatory

ACCESS_BACKGROUND_LOCATION: We use this service for the driver taxi, can be receive run  or even when the app is in the background. 

We do not use Adversiting.


Processing of your data

The personal data collected as part of the services offered by ROBY are hosted and processed in France according to secure protocols.

The purpose of processing this data is:

The execution of the reservation service / management of your travel requests and the realization of the transport service by the ROBY affiliated drivers
Improving the quality of service (personalization of the offer, fight against fraud, identification of dysfunction, improvement of customer knowledge through possibly anonymized statistical analyzes)
Communication by sms or email campaigns, in particular to inform you of the evolution of our services

The legal basis of this processing is based on your contractual relationship with ROBY and / or on ROBY’s legal or regulatory obligations or on your consent, with regard to commercial prospecting processing, which you can withdraw at any time by sending us a email via the contact form on our site https://www.roby.taxi.


Data transmission

Your personal data is only transmitted to our partners for the purpose of ensuring the proper performance of the service and the follow-up of the resulting commercial relationship, in particular:

To ROBY affiliated drivers, to access support information (name, address)
To our payment service provider (Stripe), to offer you the remote payment of our services by credit card.
And, subject to your consent, to service providers intervening for the purposes of our marketing communication.



Your personal data will be kept for a period adapted to the purpose of each of these treatments. As an exception, this data may be kept for longer periods to manage complaints and disputes, if applicable, as well as to meet legal and / or regulatory obligations.


Your rights

You have the right to request access to your personal data and the rectification of inaccurate data. You can request the erasure of data and restriction of processing, within the limits provided for by applicable law. You have the right to the portability of personal data that you have provided to the Company, under the conditions provided for by applicable law. You also have the right to define guidelines relating to the storage, erasure and communication after your death of your personal data processed by the Company, in accordance with the applicable laws and regulations.


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You can exercise these rights either by sending